Customer Service Rep.

By October 4, 2021Job Openings

SCOPE:  To assist customers with replacement of orders and follow-up of their orders. Coordinate customer service activities (liaison between manufacturing/scheduling and customer, handling inquiries/complaints).

 

DUTIES AND

RESPONSIBILITIES:  

  1. Review orders received and check/confirm terms and pricing.
  2. Enter orders into CMS and generate reports.
  3. Take telephone orders and check on open orders.
  4. Assist with pricing changes – verify calculation, enter changes into computer, assist with mailing.
  5. Coordinate customer services activities including routing of shipments, customer inquiries, complaints, and returned goods.
  6. Assist in outlining and monitoring activities of customer services clerk.
  7. Access customer portals for updates to orders, consignment usage, ASN’s (Advance Shipping Notices) and obtaining releases to ship against.
  8. Work in conjunction with outside vendors on establishing production priorities.
  9. Track and process Consignment Warehouses for customers.
  10. Track product and flow through production to assist operations with priorities to meet customer’s required ship date.
  11. Place requisitions and manage inventories for KunGi manufactured items under corporate inventory guidelines.
  12. Update/maintain customer files (customer PO’s, pricing, orders, ship-to, bill-to, etc.).
  13. Performs other duties as assigned.

 

SPECIFICATIONS:  

  1. Excellent communication skills (written & verbal).
  2. Ability to plan, organize, multi task and self-direct all work efforts.
  3. Microsoft Outlook, Excel & Word proficient.
  4. Detailed oriented.
  5. Positive attitude.
  6. Two years of experience in an office atmosphere      
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